Shipping & Delivery

Your orders will be shipped within 48 hours.
Otherwise, you will be informed.

The delivery process varies according to the address and shipping company. All your orders are delivered by express shipping.

You can track your order with the shipping code provided.

It depends on the country and the number of products received. You can see the delivery fee on the payment screen.

You can track your order with the tracking code provided by Whatsapp or e-mail.

Packages are delivered to PTT’s delivery service addresses.
You can reach delivery information at http://gonderitakip.ptt.gov.tr/

Tracking Number is a code that enables you to track your order status.

Currently we only accept orders for Germany, Netherlands, Denmark, Norway, Sweden, Finland, Turkey.
You can place an order for a country other than these countries. You can communicate with us.

Our contracted shipping company is PTT

– Before accepting the package from the delivery company, you should check if it has been opened, torned, crushed, or soaked. If it has, please do not accept the package and request a claim form by the freight company. Once complete, kindly inform us of the situation by contacting our Customer Service department.

– If after recieveing the package, you realize that there is a product missing;

You should contact the delivery company and inquire about the cargo claim form.
You should then E-mail us through info@queen-body.com

If you are not at the shipping address when your order is delivered, it will be delivered to the nearest branch, and you will be informed.

You should pick up your order from the branch within 3 days. Otherwise, your order will be returned to our company,

You can contact the freight company and ask to receive your package at a suitable branch providing your tracking code.

Each order will be considered as a separate dispatch. There is no guarantee that orders purchased on different dates will be shipped at the same time.

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